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For Doctors

Where are my consultation notes and patient records?

Get help accessing records in your authorized clinical system.

Use the authorized clinical system or provider that holds your consultation records. The support help centre is not a substitute for a clinical records system.\n\nIf access is missing, submit a support request for the relevant website with a consultation reference and approximate date. Do not include identifiable patient information unless it is necessary, authorized and requested through an appropriate secure process.

Version 2 · Updated 1/11/2026

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