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Orders

My lab report or prescription is missing from my order

Ask the relevant provider about a missing report or prescription.

Check the order or consultation information supplied by the doctor, laboratory or website you used. Delivery and report availability depend on that provider.\n\nIf a document is missing, contact the provider or submit a support request for the relevant website with the order reference, approximate date and provider name. Avoid unnecessary health details. The support help centre cannot diagnose, prescribe or issue a prescription.

Version 2 · Updated 1/11/2026

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